Hello, feel free to ask your questions, we have the answers!
What are the exclusive benefits offered to Appart'City members?
As an Appart'City member, you have access to a multitude of exclusive benefits. These include special discounts on your bookings, personalized offers, and much more. To view the complete list of benefits and to manage your account, you can log in on our login page. If you are not yet a member and wish to learn more about these benefits, feel free to visit our Members' Benefits page for more information and to start your membership.
What is the best price guarantee at Appart’City?
Appart’City’s best price guarantee ensures you benefit from the lowest rates available. If you find a better deal elsewhere within 24 hours of booking on our site, we will match that price and apply an additional 30% discount on the lowest rate found.
I forgot to return the keys to my apartment, what should I do?
Contact your Appart’City by telephone or email as soon as possible, these contact details can be found by going to “CONTACT” on the hotel's website.
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Who can I contact if I wish to leave feedback after my stay?
We encourage you to fill out the satisfaction questionnaire sent to you, you are also welcome to contact our customer service team at the following address: relationsclients@appartcity.com.
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I loved my stay! How can I share my experience?
We are so happy to hear that you enjoyed your stay! Please feel free to leave a review on the Google and Tripadvisor pages of your Appart’City!
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Who can I contact if I left something in my room?
Contact your Appart’City by telephone or email as soon as possible, these contact details can be found by going to “CONTACT” on the hotel's website.
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You did not find an answer to your question
Can’t find an answer to your question in the tabs above? Don’t panic, contact us via the form below.
N.B. To manage an Internet reservation made from another website than appartcity.com, please contact the customer service of the partner website.
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In compliance with the Data Protection Act 78-17 of 6 January 1978, you have the right to access, modify, rectify or delete any data which concerns you, which you may exercise by contacting Appart’City SAS by sending an e-mail to dpo@appartcity.com.