Hello, feel free to ask your questions, we have the answers!
Are towels and bed linen provided?
With Appart'City, travel light: you will find in your flat a bathroom linen kit including: 1 bath sheet and 1 towel per person, 1 bath mat per flat. An additional bathroom linen kit is available on request (optional). Your room is ready when you arrive, the beds are already made, you can leave your sheets at home!
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What are your general conditions of sale for online transactions?
The prices shown are per apartment and per night. The prices do not include tourist tax which is to be paid on site. We offer several rates, our terms of sale for each rate will be provided when making your reservation. You can also find our terms of sale by going to “General terms of sale”: https://www.appartcity.com/en/rental-terms-and-conditions.html
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What time is breakfast served?
The breakfast service is generally provided from 7:00 to 9:00 Monday to Friday, and 8:00 to 10:00 Saturdays and Sundays (Sunday service may vary depending on your chosen Appart’City). Please consult the fact sheet for your chosen Appart’City to check their hours.
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What does flat cleaning include and how often is it done?
The scope of cleaning services varies depending on the range of our aparthotels to always offer you more comfort, regardless of the length of your stay. Find the details and rates of our cleaning service options.
For any questions or to select one of the offered options, please inquire at the reception for more information.
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Who can I contact when arriving outside of the opening hours?
Don't worry, you're never on your own! A telephone number is provided at the reception of your Appart’City, an employee will be available for any enquiries.
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Will I need to pay a deposit?
You may be asked to pay a deposit upon your arrival, please contact your Appart’City for more information.
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Are cleaning supplies provided?
A maintenance kit is provided to set you up for your stay, including washing-up liquid, sponge and tea towel (or 2 tablets if using a dishwasher) as well as a vacuum cleaner and broom both available upon request at reception. Fresh linen can be provided throughout your stay, upon request.
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What are the opening hours of my Appart'city?
You can view the opening hours of your Appart’City by going to “OPENING HOURS” on your hotel's page. During these hours our reception team will be more than happy to hand over the keys to your apartment directly. 24h check-ins are also possible.
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Is smoking permitted inside the apartments?
No, our apartments are smoke-free, you may be charged a penalty fee for non-compliance with these regulations. We have provided ashtrays outside of our Appart’City hotels...
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Is there an additional charge for pets?
An additional fee will be charged per night for each stay. Cats and dogs under 30kg are accepted at Appart’City (a limit of one animal per apartment applies). Category 1 and 2 dogs classified as dangerous are not allowed in our establishments.
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N.B. To manage an Internet reservation made from another website than appartcity.com, please contact the customer service of the partner website.
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In compliance with the Data Protection Act 78-17 of 6 January 1978, you have the right to access, modify, rectify or delete any data which concerns you, which you may exercise by contacting Appart’City SAS by sending an e-mail to dpo@appartcity.com.